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<h1 itemprop="headline" class="text-contrast DGspeakableHeadline">Office Roles - Who Am I Talking To<span> The Bronx, NY</span></h1>
<p class="DGspeakableP1">Most busy dental practices have lots of different staff members with unique roles. Patients may not know who all of the different people are in the office. Dental staff teams feature dental providers, dental laboratory workers, administrative workers, and billing personnel.</p>
<p class="DGspeakableP2">Our dental office provides a variety of services at University Dental Associates in The Bronx and the surrounding area. The office workers and dental providers work together to deliver quality patient care. Our goal is for our patients to get a smooth and positive experience, from the first phone call contact when making an appointment to finishing up a dental treatment.</p>
<p>The team of dental staff at our office works to give you the most appropriate treatment for your oral health. Learn about each type of staff member in our office and what they do. The next time you need an appointment, call us at <a title="Click to call University Dental Associates at (718) 733-6600" href="tel:+1-718-733-6600" class="TLBC" id="CTC-Phone-Formatted-0" rel="nofollow noopener" target="_blank">(718) 733-6600</a> and witness our commitment to our patients.</p>
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<h2 itemprop="alternativeHeadline" class="text-contrast">Primary Care Staff</h2>
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<p>The most familiar people patients know and interact with at the dental office are the primary care staff members: dentists and dental hygienists. These dental professionals deliver care to patients by examining the patient, taking X-rays, cleaning teeth, filling cavities, and more.</p>
<p>Dentists have acquired <a title="Read more about Dentistry Career Options" href="https://www.mouthhealthy.org/en/resources/lesson-plans/career-resources" rel="nofollow noopener" target="_blank" style="text-decoration: underline;" class="TLBC" id="ALR-Office-Roles-Who-Am-I-Talking-To">years of training</a> to be able to diagnose and treat oral conditions and issues. Dental hygienists have also undergone several years of preparation in the field to do their jobs. These professionals have additionally taken part in clinical training experiences in their preparation. Both dentists and dental hygienists also must meet strict licensing requirements in order to treat patients.</p>
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<section class="call-out bg-secondary SPPQ1" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Pull quote from passage about primary care staff"><!-- Pull quote block 1 -->
<h3 itemprop="alternativeHeadline">"Both dentists and dental hygienists also must meet strict licensing requirements in order to treat patients."</h3>
</section><!-- /.end SPPQ1 office-roles-who-am-i-talking-to v1 Service Page Pull Quote 1 -->

<section class="main-service-content section-block bg-mute SPS2" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Passage about back-office staff"><!-- Section 2 -->
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<a name="who-back-office-staff"></a>
<h2 itemprop="alternativeHeadline" class="text-contrast">Back-Office Staff</h2>
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<p>Other key employees in a dental office are those working in the back. The back-office staff team mainly consists of dental assistants and dental laboratory technicians. Dental assistants may work alongside primary care staff members delivering patient care. They also work with back-office staff doing a variety of tasks related to the dental lab.</p>
<p>Dental lab technicians usually do not work directly with patients. Instead, they typically work in the dental lab restoring dental appliances, constructing bridges and dentures, fabricating crowns, and assembling orthodontics. Some dental lab technicians earn <a title="Read more about Why Become a Certified Dental Technician ?" href="https://nbccert.org/certificants/certified-dental-technician/" rel="nofollow noopener" target="_blank" style="text-decoration: underline;" class="TLBC" id="ALR-Office-Roles-Who-Am-I-Talking-To">certifications</a> demonstrating a commitment to high-quality lab work.</p>
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<section class="call-out bg-secondary SPPQ2" id="office-roles-who-am-i-talking-to v1"  role="contentinfo" aria-label="Pull quote from passage about back-office staff"><!-- Pull quote block 2 -->
<h3 itemprop="alternativeHeadline">"The back-office staff team mainly consists of dental assistants and dental laboratory technicians."</h3>
</section><!-- /.end SPPQ2 office-roles-who-am-i-talking-to v1 Service Page Pull Quote 2 -->

<section class="main-service-content section-block bg-mute SPS3" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Passage about administrative staff"><!-- Section 3 -->
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<h2 itemprop="alternativeHeadline" class="text-contrast">Administrative Staff</h2>
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<p>Patients interact frequently with the dental staff members on the administrative team. The administrative staff for a large practice may feature a big team of office workers. Administrative staff members for a dental office do not participate in the treatment or care patients get. They are instead facilitators and coordinators for scheduling, communication, and insurance paperwork.</p>
<ul class="bullet-list"  style="margin-left: 20px">
<li><b>Receptionist:</b> Dental receptionists are administrative workers who primarily focus on communication. They often answer phones and take messages for dental providers. In the office, they may also greet patients and direct them to fill out paperwork.</li>
<li><b>Administrative Assistant:</b> Some practices also have administrative assistants working with dental providers. Dental office administrative assistants generally are responsible for communication and office tasks for specific providers. They may also help with organizing patient files, data entry, and other essential administrative tasks.</li>
<li><b>Office Manager:</b> Most dental practices have an office manager who supervises the administrative staff and tasks for the entire practice. This key position may also be responsible for recruiting staff, hiring team members, and training new employees.</li>
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<section class="call-out bg-secondary SPPQ3" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Pull quote from passage about administrative staff"><!-- Pull quote block 3 -->
<h3 itemprop="alternativeHeadline">"Administrative staff members for a dental office do not participate in the treatment or care patients get."</h3>
</section><!-- /.end SPPQ3 office-roles-who-am-i-talking-to v1 Service Page Pull Quote 3 -->

<section class="call-out center-align bg-tertiary SPBS" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Invitation to view what others are saying about our Office Roles - Who Am I Talking To services"><!-- Service Page Barnacle -->
<p id="office-roles-who-am-i-talking-to-yelp-reviews-the-bronx-ny"><i class="fa fa-yelp fa-lg"></i> Check out what others are saying about our dental services on Yelp: <a title="Search Yelp for Office Roles - Who Am I Talking To in The Bronx, NY" href="https://www.yelp.com/biz/university-dental-associates-bronx" rel="nofollow noopener" target="_blank" class="TLBC text-contrast" id="CLYP-Office-Roles-Who-Am-I-Talking-To">Office Roles - Who Am I Talking To in The Bronx, NY</a></p>
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<section class="main-service-content section-block bg-mute SPS4" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Passage about treatment coordinator"><!-- Section 4 -->
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<h2 itemprop="alternativeHeadline" class="text-contrast">Treatment Coordinator</h2>
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<p>Patients may encounter a dental office treatment coordinator. This position works with patients to give an overview for extensive dental care, such as crowns, dentures, dental implants, or bridges. Coordinators help plan out the series of appointments and give patients a financial estimate of the cost for the treatment plan. They also work with the provider to determine the optimal course of treatment for patients.</p>
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<section class="call-out bg-secondary SPPQ4" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Pull quote from passage about treatment coordinator"><!-- Pull quote block 4 -->
<h3 itemprop="alternativeHeadline">"This position works with patients to give an overview for extensive dental care, such as crowns, dentures, dental implants, or bridges."</h3>
</section><!-- /.end SPPQ4 office-roles-who-am-i-talking-to v1 Service Page Pull Quote 4 -->

<section class="faq-section section-block bg-primary SPQ" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Questions closely related to Office Roles - Who Am I Talking To"><!-- Service Page Questions -->
<h2 itemprop="alternativeHeadline" class="text-contrast center-align">Questions Answered on This Page</h2>
<div class="divider divider-solid"></div>
<p class="questions text-contrast"><span>Q.</span> <a title="Q. Who is part of primary care staff?" href="/the-bronx-ny/office-roles-who-am-i-talking-to/#who-primary-care-staff" class="TLBC" id="SPQA-Office-Roles-Who-Am-I-Talking-To">Who is part of primary care staff?</a></p>
<p class="questions text-contrast"><span>Q.</span> <a title="Q. Who is a part of back-office staff?" href="/the-bronx-ny/office-roles-who-am-i-talking-to/#who-back-office-staff" class="TLBC" id="SPQA-Office-Roles-Who-Am-I-Talking-To">Who is a part of back-office staff?</a></p>
<p class="questions text-contrast"><span>Q.</span> <a title="Q. Who is a part of administrative staff?" href="/the-bronx-ny/office-roles-who-am-i-talking-to/#who-is-administrative-staff" class="TLBC" id="SPQA-Office-Roles-Who-Am-I-Talking-To">Who is a part of administrative staff?</a></p>
<p class="questions text-contrast"><span>Q.</span> <a title="Q. Who is considered a treatment coordinator?" href="/the-bronx-ny/office-roles-who-am-i-talking-to/#who-considered-treatment-coordinator" class="TLBC" id="SPQA-Office-Roles-Who-Am-I-Talking-To">Who is considered a treatment coordinator?</a></p>
<p class="questions text-contrast"><span>Q.</span> <a title="Q. Who is the billing specialist?" href="/the-bronx-ny/office-roles-who-am-i-talking-to/#who-is-the-billing-specialist" class="TLBC" id="SPQA-Office-Roles-Who-Am-I-Talking-To">Who is the billing specialist?</a></p>
<h2 itemprop="alternativeHeadline" class="text-contrast center-align">People Also Ask</h2>
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<!-- PAA office-roles-who-am-i-talking-to v1 Service Page Questions -->
<p class="questions text-contrast"><span>Q.</span> <a title="Q. What services does a general dentist provide?" href="/the-bronx-ny/general-dentist/#services-general-dentist-provide" class="TLBC" id="PAA-General-Dentist">What services does a general dentist provide?</a></p>
<p class="questions text-contrast"><span>Q.</span> <a title="Q. What parts of treatment do dental hygienists help with?" href="/the-bronx-ny/what-does-a-dental-hygienist-do/#what-parts-of-treatment-dental-hygienists-help-with" class="TLBC" id="PAA-What-Does-a-Dental-Hygienist-Do">What parts of treatment do dental hygienists help with?</a></p>
<p class="questions text-contrast"><span>Q.</span> <a title="Q. What should I look for in a dental provider?" href="/the-bronx-ny/dental-practice/#look-for-in-a-dental-provider" class="TLBC" id="PAA-Dental-Practice">What should I look for in a dental provider?</a></p>
<!-- /.end PAA office-roles-who-am-i-talking-to v1 Service Page Questions -->
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<section class="main-service-content section-block bg-mute SPS5" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Passage about billing specialist"><!-- Section 5 -->
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<h2 itemprop="alternativeHeadline" class="text-contrast">Billing Specialist</h2>
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<p>Another staff member that patients may communicate with in a dental office is the billing specialist. As part of the front-office team, this role manages billing matters for dental treatments. They are generally the person for which patients can speak with about treatment options and payment plans.</p>
<p>Billing specialists may be responsible for taking payments from patients, forwarding paperwork to the insurance company, and calling patients who have past-due balances. When there is a need for extensive dental treatment, the billing coordinator helps price out the treatment plan.</p>
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<section class="call-out bg-secondary SPPQ5" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Pull quote from passage about billing specialist"><!-- Pull quote block 5 -->
<h3 itemprop="alternativeHeadline">"Billing specialists may be responsible for taking payments from patients, forwarding paperwork to the insurance company, and calling patients who have past-due balances."</h3>
</section><!-- /.end SPPQ5 office-roles-who-am-i-talking-to v1 Service Page Pull Quote 5 -->

<section class="faq-section section-block bg-mute SPFAQ" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Frequently asked questions related to Office Roles - Who Am I Talking To"><!-- Service Page FAQ -->
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<h2 itemprop="alternativeHeadline" class="text-contrast center-align">Frequently Asked Questions About Dental Staff</h2>
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<span  itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
<p class="questions text-contrast"><span>Q.</span> <span itemprop="name">What should patients look for when choosing a dental office team?</span></p>
<p class="answers" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
<span>A.</span> <span itemprop="text"><a title="Read more about Finding a Dentist" href="https://www.webmd.com/oral-health/guide/finding-dentist#1" rel="nofollow noopener" target="_blank" style="text-decoration: underline;" class="TLBC" id="ALR-Office-Roles-Who-Am-I-Talking-To">WebMD suggests</a> that patients needing a new dental provider can start by asking friends and family members for recommendations. They should learn about the dental office's hours and the education and training of the dental providers. Then, they can check out the staff members and their approach to patient care when finding a new provider.</span></p>
</span>
<span  itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
<p class="questions text-contrast"><span>Q.</span> <span itemprop="name">Who should I talk to in the dental office if I have a concern about the practice?</span></p>
<p class="answers" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
<span>A.</span> <span itemprop="text">The supervisor overseeing the dental practice is typically the office manager. If patients have a question or concern about the practice, they should ask to contact the office manager. In some practices, the dentists may also be part of the supervisory team.</span></p>
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<span  itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
<p class="questions text-contrast"><span>Q.</span> <span itemprop="name">How do I schedule an appointment with dental staff?</span></p>
<p class="answers" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
<span>A.</span> <span itemprop="text">Patients can schedule their next visit by calling the office. The office administrative staff can help patients find an appointment time with their preferred provider. The administrative office staff may also assist patients with canceling or rescheduling appointments.</span></p>
</span>
<span  itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
<p class="questions text-contrast"><span>Q.</span> <span itemprop="name">How does the dental staff assist patients during the first visit?</span></p>
<p class="answers" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
<span>A.</span> <span itemprop="text">At the first visit, the administrative staff may ask the patient to fill out medical history and insurance forms. Then, primary care staff members such as a dental hygienist and dentist may perform an examination. At the end of the visit, patients usually check out with a billing coordinator or administrative office staff member.</span></p>
</span>
<span  itemscope itemprop="mainEntity" itemtype="https://schema.org/Question">
<p class="questions text-contrast"><span>Q.</span> <span itemprop="name">Who do I contact in the dental office for billing questions?</span></p>
<p class="answers" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
<span>A.</span> <span itemprop="text">Patients who have questions about billing or their account should contact the administrative staff. The office staff may refer these questions to the billing coordinator. Some dental administrative assistants may also be able to answer your questions.</span></p>
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<section class="definitions section-block bg-primary z-depth-1 SPD" id="office-roles-who-am-i-talking-to v1" role="contentinfo" aria-label="Medical definitions closely related to Office Roles - Who Am I Talking To services"><!-- Service Page Definitions -->
<h2 itemprop="alternativeHeadline" class="text-contrast">Dental Terminology</h2>
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<a name="administrative-assistant"></a>
<dt class="text-contrast"><dfn>Administrative Assistant</dfn></dt>
<dd>Administrative Assistants in dental offices usually responsible for administrative support to specific providers in larger practices. They help organized patients files, aid in data entry and similar administrative tasks.</dd>
</div>
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<div class="divider divider-solid hide-on-med-and-up"></div>
<a name="dental-assistant"></a>
<dt class="text-contrast"><dfn>Dental Assistant</dfn></dt>
<dd>A dental assistant works alongside dentists and dental hygienists and assists with patient care. They also work in the lab supporting the dental technicians there.</dd>
</div>
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<div class="row definition-flex">
<div class="col m6 s12">
<div class="divider divider-solid"></div>
<a name="dental-checkup"></a>
<dt class="text-contrast"><dfn>Dental Checkup</dfn></dt>
<dd>A dental checkup is an appointment that involves cleaning the teeth, identifying any signs of infection and removing said signs of infection at least once every six months in the office.</dd>
</div>
<div class="col m6 s12">
<div class="divider divider-solid"></div>
<a name="dentistry"></a>
<dt class="text-contrast"><dfn>Dentistry</dfn></dt>
<dd>Dentistry is the profession that deals with preventing and treating any diseases and aberrations of the teeth, gums, and oral cavity.</dd>
</div>
</div>
<div class="row definition-flex">
<div class="col m6 s12">
<div class="divider divider-solid"></div>
<a name="dentist"></a>
<dt class="text-contrast"><dfn>Dentist</dfn></dt>
<dd>A dentist, also known as a dental surgeon, is a doctor who specializes in the diagnosis, prevention, and treatment of diseases and conditions of the oral cavity.</dd>
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<a name="dental-hygienist"></a>
<dt class="text-contrast"><dfn>Dental Hygienist</dfn></dt>
<dd>A dental hygienist is licenced to clean teeth and provide dental care services as well as take X-rays under the supervision of a dentist.</dd>
</div>
</div>
<div class="row definition-flex">
<div class="col m6 s12">
<div class="divider divider-solid"></div>
<a name="dental-laboratory-technician"></a>
<dt class="text-contrast"><dfn>Dental Laboratory Technician</dfn></dt>
<dd>Dental Laboratory Technicians fix dental appliances and restorations. The fabricate various dental appliances and restorations using instructions from a dentist.</dd>
</div>
<div class="col m6 s12">
<div class="divider divider-solid"></div>
<a name="office-manager"></a>
<dt class="text-contrast"><dfn>Office Manager</dfn></dt>
<dd>The dental office manager oversees the practice’s administrative staff  and office operations. They may also be involved in hiring administrative staff and assisting with billing. They are responsible for making sure the day-to-day operations of the practice run smoothly.</dd>
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<div class="row definition-flex">
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<div class="divider divider-solid"></div>
<a name="receptionist"></a>
<dt class="text-contrast"><dfn>Receptionist</dfn></dt>
<dd>A dental receptionist is a front desk administrative worker who answers phones, takes messages for dentists and staff, and greets patients as they enter the office. The typically assist patients in filling out paperwork.</dd>
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<div class="col m6 s12">
<div class="divider divider-solid"></div>
<a name="treatment-coordinator"></a>
<dt class="text-contrast"><dfn>Treatment Coordinator</dfn></dt>
<dd>A dental treatment coordinator is responsible for providing the patient an overview of a course of treatment, explaining the cost and helping them plan out the series of appointments. The TC will also follow through with the provider and patient to ensure completion of treatment.</dd>
</div>
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<p>No matter what their role is, every member of our staff is committed to giving patients a great experience. Call us at <a title="Click to call University Dental Associates at 718-733-6600" href="tel:+1-718-733-6600" class="TLBC" id="CTC-Phone-Hyphens-0" rel="nofollow noopener" target="_blank">718-733-6600</a> for an appointment. Our team offers comprehensive dental care for patients in The Bronx.</p>
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<li><span itemprop="name">American Dental Association (ADA)</span>. <a href="https://www.ada.org/publications/cdt/glossary-of-dental-clinical-terms" itemprop="url" target="_blank" rel="nofollow noopener" style="text-decoration: underline;" class="TLBC" id="ALR-American-Dental-Association-Glossary">Glossary of Dental Clinical Terms</a>. <i>2022</i></li>
<li><span itemprop="name">American Academy of Cosmetic Dentistry® (AACD)</span>. <a href="http://www.aacd.com/" itemprop="url" target="_blank" rel="nofollow noopener" style="text-decoration: underline;" class="TLBC" id="ALR-American-Academy-of-Cosmetic-Dentistry">Home Page</a>. 
<i>2022</i></li>
<li><span itemprop="name">WebMD</span>. <a href="http://www.webmd.com/oral-health/guide/default.htm" itemprop="url" target="_blank" rel="nofollow noopener" style="text-decoration: underline;" class="TLBC" id="ALR-WebMD-oral-care-guide">WebMD's Oral Care Guide</a>. <i>2022</i></li>
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<h3 itemprop="alternativeHeadline" class="text-contrast">About our business, and website security</h3><ul itemscope itemtype="http://www.schema.org/SiteNavigationElement" class="bullet-list"><div class="divider divider-solid"></div><li>University Dental Associates was established in 1972.</li><li>We accept the following payment methods: American Express, Cash, Discover, MasterCard, and Visa</li><li>We serve patients from the following counties: Queens County, Westchester County, New York County, Kings County, Bronx County, Richmond County, Suffolk County and Nassau County</li><li>We serve patients from the following cities: The Bronx, Washington Heights, Mt Vernon, Yonkers, Fordham, Parkchester, Pelham Bay, Riverdale, Morris Park, and Mott Haven</li><!-- <li><span itemprop="name">NY</span>. <a href="" target="_blank" rel="nofollow noopener" class="TLBC" id="ALT-State-License" style="text-decoration: underline;">View License Information and Specifics</a></li> --><li><span itemprop="name">National Provider Identifier Database</span> (1750459194). <a href="https://npiregistry.cms.hhs.gov/provider-view/1750459194" target="_blank" rel="nofollow noopener" class="TLBC" id="ALT-NPIdb" style="text-decoration: underline;">View NPI Registry Information</a></li><li><span itemprop="name">Healthgrades</span>. <a href="https://www.healthgrades.com/dentist/dr-rafael-isakharov-3ymn7" target="_blank" rel="nofollow noopener" class="TLBC" id="ALT-Healthgrades" style="text-decoration: underline;">View Background Information and Reviews</a></li><li><span itemprop="name">Norton Safe Web</span>. <a href="http://safeweb.norton.com/report/show?url=/dentistbronxnewyork.com" target="_blank" rel="nofollow noopener" class="TLBC" id="ALT-Norton-Safe-Web" style="text-decoration: underline;">View Details</a></li><li><span itemprop="name">Trend Micro Site Safety Center</span>. <a href="http://global.sitesafety.trendmicro.com/?url=/dentistbronxnewyork.com" target="_blank" rel="nofollow noopener" class="TLBC" id="ALT-Trend-Micro-Site-Safety" style="text-decoration: underline;">View Details</a></li></ul>
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